FAQ

Here at Foam2Home, we are more than happy to answer all of your questions. For your convenience, we have included some of the most Frequently Asked Questions below, but please email hello@2home.ie if your question isn’t answered below.

How long will it take for my order to arrive?

Provided your item is in stock, we aim to dispatch your order within approximately 4-6 business days.

Please note that delivery may take longer during busy manufacturing periods and Bank Holidays.

For further information please visit our Delivery page.

My order arrived damaged, what should I do?

In the event that your order arrives damaged to you, please contact us on hello@2home.ie within 24hours of receipt of your order, with a photo of the damage and a member of our team will assist you further.

Do you deliver outside Ireland and the UK?

Unfortunately, we do not deliver to the Highlands and Islands.(UK).

Please contact us on hello@2home.ie  if you need any further assistance.

Can I amend the delivery address on my order?

If your order has not been dispatched from our fulfillment centre to the courier,  you can amend the delivery address by contacting our customer service on hello@2home.ie.

PLEASE NOTE though that if your order has already left our centre the address can not be changed.

Will my order be delivered at weekends or public/Bank holidays?

Orders are delivered Monday through Friday.

Orders may be slightly delayed if there is a public/bank holiday.

Do you have a showroom that I can visit?

Unfortunately we do not have a showroom.

Where are our products manufactured?

All our polyester products are manufactured in Ireland to the highest standards, using the best quality Irish produced polyester fibres.

Foam2Home converts foam from UK and Ireland’s leading producers of PU foam. All of our foam meets the highest manufacturing standards and meets all UK and Ireland fire safety regulations.

What is Stockinette?

Stockinette is often fitted to foam to help prevent wear to your cushion covers. Stockinette will allow you to fit your foam with greater ease. Stockinette is a knitted, stretchy cotton mix fabric, that provides a barrier between foam and the underside of your fabric to help prevent wear and will considerably ease fitting. 

What is Dacron/Polyester wrap?

Dacron is a spun polyester fibre. In sheet form it is added to your foam order to provide extra body to a cushion. We will add stockinette free of charge to orders requiring Dacron as this will help prevent the Dacron catching of the cushion zip during fitting.

Dacron is only fitted to the top of your foam.

 

Dacron comes in 6oz and 12oz.
6oz is approximately 1/2″ thick and 12oz is approximately 1″ thick so you may need to adjust your measurements accordingly.

How much Dacron should I use?

We offer two weights of Dacron, 6oz and 12oz, which are available to add to your order when entering sizes. The general rule of thumb is that in our experience, measure the border width of your cover (assuming a box style cushion), match the thickness for the foam to the boarder of the cover, then add 12oz Dacron. This will provide you with a well fitted cushion cover.

6oz is approximately 1/2″ thick and 12oz is approximately 1″ thick< so please note that you may need to adjust your measurements accordingly.

Please note Dacron is only fitted to the top of your foam.

Does my foam come with a cover? Do you supply covers?

Unfortunately, we do not stock covers for foam nor do we supply covers for the foam so you will need to source fabric yourself.

Do you recycle?

Yes, we aim to be as sustainable as we possibly can. All of our off cut foam and polyester is recycled or repurposed.

How do I order Foam Cut-to-Size?

Please visit our Foam Cut To Size – Foam2Home and follow the 5 steps to place your order.

Can you explain what Cut-to-Size foam is?

This is foam that is cut to the customer’s individual requirements. It will be guaranteed to be square cut and have clean edges.

How do I measure my cushions?

If possible it is always best to measure sizes from your existing covers, measuring old foam is not always accurate as foam can become misshaped over time. Measure your covers from corner to corner, along the seams, pulling the cover taught to ensure you get a good fit. It is always best to measure both front and back of each cover as some cushions can vary in width front to back. Again when measuring the depth of a cushion, it should be done seam to seam. If you have a piped edge cover, measure between the piping. You should order foam to the size of the cover boarder width and then add Dacron and stockinette to get the best fit for your cushion. You should never measure across the middle of a cushion as it may have a domed top which will affect your overall measurements. Please select the appropriate product shape from our list and enter your dimensions as per the measuring process above.

Where do I send my foam custom template to?

We recommend you upload your template during the order process.

Alternatively, please email your template to hello@2home.ie or post to the following address:

Foam2Home

Athlone

Westmeath

Ireland

What is the smallest size of foam that you can cut?

The smallest thickness of a piece of foam that we can cut is around 7mm.

Why does my foam vary in colour?

It is normal for foam to have a slight variance in colour, it is just part of the manufacturing process. This will have no effect on the quality of the product.

Why does my foam smell?

All foam may have a “new foam” smell, however everyone’s sense of smell differs.
This smell will disspate after a short period airing the foam out.

Can I collect my order?

Unfortunately as we are an E-Commerce business we only offer a delivery service.

Can I place my order over the phone or by email?

Unfortunately not, all orders must be placed and payment made through our website.

I ordered incorrectly, what should I do?

Please contact hello@2home.ie and a member of our team will assist you.

Is there a minimum order size?

Although we aim to meet all our customer’s needs, for very small cut-to-size pieces it often requires more production work to cut sheets into very thin pieces. Therefore, we require customers to spend a minimum of €20 (excluding VAT/delivery).

Can I change my delivery address?

Yes, as long as your order has not been processed. Please contact hello@2home.ie and a member of our team will assist you.

Can I change/edit my order?

Please contact hello@2home.ie for further assistance.

I would like to order a mattresses for my camper or boat, can you advise please?

For mattresses for campers or boats, we recommend between 2.5″-3″ of our firm foam with approximately between 1.5″-2″ of our memory foam on top.

Always ensure that the ration of firm v memory foam is around 70%-30%, with firm being slightly thicker.

Please contact a member of our team should you require further assistance with this, hello@2home.ie

Do I need to have an account to place an order?

No you do not, you can order online through our website without an account.

I need a CUSTOM shape, what do I do?

If you require a CUSTOM shape, please enter the longest length, widest width and the thickness that you need.
You will also need to upload a drawing of the shape clearly showing the measurements.

Sometimes programming is needed for CUSTOM shapes, particularly if you require a bespoke cut, such a hole in the middle etc so please get in touch with us before you place an order as there is an additional programme fee of €20 ex vat for this.